#,##0 Store This is the average number of pizzas sold per available seat at the store and indicates how well store capacity is used. [Pizzas Sold] / [Seat Count] 6.0... 3.0... Pizzas Sold Sales per Employee Seat Count #,##0 Store This is the average sales per employee and indicates, on average, how much sales each employee produces. [Amount Sold] / [Employee Count] 300.0... 200.0... Employee Count Amount Sold #,##0.00% Store This is the ratio between gross margin and sales and indicates how much profitable business is. [Amount Sold] /([Amount Sold] - [Cost of Products Sold]) 0.2... 0.15... Cost of Products Sold Amount Sold #,##0 Store This is the rate of orders served too late over all served orders. An order is considered late if it takes more than 5 minutes to be delivered. This measure is very important to honor our main slogan “bullet speed pizza” [Orders Delivered after 5+ Minutes] / [Total Orders Delivered] ...0.01 Total Orders Delivered Sales per Employee Orders Delivered after 5+ Minutes #,##0.00% Store The rate of customers that are not 100% satisfied. [Bullets in Not 100% Satisfied] / [Customer Count]. The denominator is the number of clients and not the number of “voting” clients because many 100% satisfied customers will probably not vote. ...0.01 Customer Count Bullets in Not 100% Satisfied Late Serving Rate