on target
Practical Business Intelligence and Decision Support
User Analytics: How to visualize information
In previous posts you have seen how to collect User Analytics. In this post you will see how to analyze it through OLAP by mean of simple but illustrative Inquiry. You will see how to generate a relational Data Warehouse to capture User Analytics data and how to create inquiries that satisfy your needs.
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Posted at 12:00AM Jan 28, 2010 by admin in IT | Comments[1]
User Analytics: How to Collect Data
User analytics can be used to know how your users employ your application: what they usually do, how much data they manage, how they perform different tasks, the difficulties they face ...
In previous posts we have seen the importance of user (usage) analytics and a flexible data model to support your information needs. In this post I will show you how to capture the usage data you need.
[Read More]Posted at 12:00AM Jan 19, 2010 by admin in IT | Comments[0]
User Analytics: the Information Model
In previous post I explained the importance of User Analytics and I promised a flexible model to measure application usage. This post is about such model and how to implement it.
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Posted at 12:00AM Jan 12, 2010 by admin in IT | Comments[1]
User Analytics: Why you need them
No, I am not talking about Web Analytics (used to optimized web pages). If software is your business, User Analytics are as important as Web Analytics and, implementing them before competition can give you a differential advantage.
User Analytics (UA) refers to the skills, technologies, applications and practices for continuous iterative exploration and investigation of software application usage.
Here are some typical answers you would expect from UA:
Who are the users of my application? What are their profiles?
How often they use my application?
How much data / information they manage through my application?
Which are the most usual tasks?
Which are the most common error?
Which is the actual learning curve, which are main obstacles?
How long does it take to become proficient with my application?
Which users are defeating? Why?
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Posted at 12:00AM Jan 05, 2010 by admin in IT | Comments[0]
KPIs for IT: a book you can't miss
Here is an excellent, short and very practical book that will help any IT manager or (IT department manager) to setup a metrics program with the measures that really count.
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Posted at 12:00AM Oct 28, 2009 by admin in IT | Comments[0]
Who is the villain? Measure how much users are responsible for the overrun
Missed deadlines and project overrun are constant cause of attrition between IT and users. A simple technique to measure how much is imputable to your users will produce results that will surprise them.
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Posted at 12:40AM Jan 22, 2009 by admin in IT | Comments[1]
How to measure applications
You can't manage what you don't measure! Measuring software is a must in order to manage projects or evaluate different technologies. This is an overview of two widely used metrics, their goals and differences.[Read More]
Posted at 03:30PM Jan 14, 2009 by admin in IT | Comments[0]
