on target

How often shall I update my KPIs?

Shall you measure your KPIs weekly or monthly? Or possibly daily? And sales evolution? And user satisfaction? Maybe quarterly?

Strategic information update of one of the common dilemma of any decision support system and is usually the subject of lengthy discussions. This decision is still more sensible when you combine measures with different frequencies in a single dashboard.

Here are some practical considerations and an innovative suggestion to make your dashboard more dynamic by increasing low update frequencies.

Posted at 11:19PM Dec 30, 2009 by admin in General  | 

Two different ways to cascade KPIs

When a KPI values do not reflect expectations, you shall determine what went wrong. There are two ways to do that: cause-effect and drill down.

Posted at 11:15PM Dec 17, 2009 by admin in General  | 

From strategy to KPIs - which tool is best?

KPIs shall reflect business strategy and positioning. If you position your business for an elite client, you will prioritize certain KPIs like, for example, client status or satisfaction. If, on the other side, you position your company for mass consumers, other KPIs like price over competition will take precedence.

Strategy maps were originally conceived and used to visually represent business strategy, and are usually bound to Balanced Scorecard approach.

What if you do not use the Balanced Scorecard approach? What if you need a simpler way to design a small number of KPIs for your department?

Posted at 12:00AM Dec 10, 2009 by admin in General  | 

How to consolidate multiple KPIs

Can you combine different KPIs in a single measure? Would such measure make sense? I have seen this question so many times I decided to write a small post about it.

Posted at 03:43PM Dec 07, 2009 by admin in General  | 

How to check lead KPIs

We all know that a good set of KPIs is composed of lag and lead measures. Lag measures refer to achieved result, lead measures are predictor of future performance.

Financial results (such as sales) are typical lag (or lagging) KPIs, while client satisfaction is a typical lead (or leading KPI): if customer is satisfied today will probably buy again tomorrow (customer satisfaction is the subject of a future post).

Lagging KPIs are someway intangible or abstract. We can figure many of them, but we always keep asking ourselves is that KPI predictor of a lag KPI or measure?

Posted at 12:00AM Dec 03, 2009 by admin in General  | 

KPIs: How many do you need?

With the growing importance of KPIs and performance dashboards, this question has become so common that I decided to write a little post about it?

Posted at 01:28PM Dec 01, 2009 by admin in General  |  Comments[2]